Question 1

How do I make payment? Also, do I pay before or after our session?

Accepted Answer

We accept PayNow or PayLah! Tonehouse Studios using the QR Code or UEN number provided below (it's also in your booking confirmation email). The reference number/description should be the same one you used to make the booking. 
 
For all bookings, we require full upfront payment.

Question 2

How do I buy packages?

Accepted Answer

You can buy a package through the booking website by clicking here!

Packages' hours can be used across multiple bookings, perfect if you're making multiple bookings or jamming with us frequently!

Question 3

How do I make a booking?

Accepted Answer

Click here and follow the instructions.

Question 4

How do I see the studios' availabilities?

Accepted Answer

1) Go to Book Now. Scroll down you will see a calendar (best viewed on a laptop/desktop). Click on each "busy" to see the duration and type of booking. (Tip: Bookings in red take up BOTH rooms)
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OR
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2) Go to Book Now. Choose your booking type. Select the date that you want. Available timings will be displayed. If the time is not shown, it is not available. Go to Step 1.

Question 5

How do I cancel my session?

Accepted Answer

You can cancel your session through the booking confirmation email that was sent to you. Do take note of our cancellation policy:
More than 48 hours of booking - 100% refund
Less than 48 hours of booking - 50% refund
Less than 24 hours of booking - no refund

Question 6

Am I allowed to bring food and drinks inside the studios?

Accepted Answer

Food and drinks are permitted inside the studios for rehearsal bookings only. Please note that there will be a $20 cleaning fee imposed for any spillages or trash left discarded in the studios after the booking.

Food and drinks are strictly not permitted for event / gig bookings. Anyone found bringing food and drinks into event / gig bookings will incur a cash penalty that will have to be paid in full upfront.

Question 7

Can we extend our session if we need more time?

Accepted Answer

Approach us during your session and we’ll check if there is a band coming immediately after you. If there isn’t, we’ll gladly extend your session at the standard rates as seen here.

Question 8

What happens if we end late?

Accepted Answer

If your session ends at 7pm, you should have packed up by 7pm so we can start setting up for the next band.

Question 9

Do you provide equipment rental?

Accepted Answer

Yes! We have backline rental packages available. Click here to see more!

FAQ